How to Delete Your Account

You may request deletion of your SwaadSathi account using either of the following methods:

What Happens After Account Deletion?

After your deletion request has been verified and processed:

• Your account may be permanently disabled or deleted;
• Eligible profile information may be deleted or anonymized;
• Saved addresses may be removed or anonymized;
• Eligible preferences and account-related information may be removed;
• You may lose access to your order history and other account features.

Information We May Retain

Deleting your account does not necessarily result in immediate deletion of every record associated with previous transactions.

We may retain information where reasonably necessary or required for:

• Completed order and transaction records;
• Payment and refund records;
• Accounting and taxation;
• Fraud prevention;
• Security investigations;
• Dispute resolution;
• Legal claims;
• Regulatory compliance;
• Compliance with applicable laws.

Where appropriate, retained information may be restricted, minimized, or anonymized.

Pending Orders, Refunds or Disputes

If your account has:

• An active order;
• A pending payment;
• A pending refund;
• An unresolved complaint;
• An active dispute;

We may complete or resolve the relevant transaction before fully processing the account-deletion request.

Restaurant, Delivery Partner and Branch Accounts

Restaurant partners, delivery partners, branch operators, and other business accounts may be subject to additional contractual, settlement, taxation, compliance, and record-retention requirements.

For assistance:

Need Help?

For account-deletion assistance: