Privacy Policy

Last Updated: September 5, 2026

This Privacy Policy explains how SwaadSathi™, operated and managed by Workfeast Technologies Private Limited (“Company”, “we”, “us”, or “our”), collects, uses, stores, shares, and protects information when you access or use our website, mobile applications, and related services.

By accessing or using the SwaadSathi Platform, you acknowledge the practices described in this Privacy Policy.

1. Scope

This Privacy Policy applies to the SwaadSathi:

• Website;
• Customer mobile application;
• Restaurant/Partner application;
• Delivery Partner application;
• Branch-related services;
• Customer and partner support services; and
• Other services made available through the SwaadSathi Platform.

2. Information We Collect

Depending on how you use the Platform, we may collect the following information.

Personal Information

This may include:

• Name;
• Mobile number;
• Email address;
• Profile information;
• Delivery address;
• Billing information;
• Account information;
• Customer-support communications.

Location Information

With your device permission, our applications may collect precise or approximate location information to:

• Determine whether delivery is available in your area;
• Display nearby restaurants or merchants;
• Identify and save delivery locations;
• Improve delivery accuracy;
• Assign and assist delivery partners;
• Provide navigation;
• Track active orders and deliveries;
• Improve Platform safety and prevent misuse.

You may control location permissions through your device settings. Some features may not work properly without location access.

Order Information

When you place or participate in an order, we may process:

• Order ID;
• Restaurant or merchant details;
• Items ordered;
• Quantity;
• Order value;
• Delivery address;
• Delivery instructions;
• Order status;
• Cancellation details;
• Refund details;
• Communications relating to an order.

Payment Information

We may process information such as:

• Payment method;
• Transaction/reference number;
• Amount;
• Payment status;
• Refund status.

Online payments may be processed through third-party payment gateways, banks, UPI providers, card networks, and other payment service providers.

We do not ordinarily require or store your UPI PIN, card PIN, CVV, internet-banking password, or similar confidential payment authentication credentials.

Device and Technical Information

We may automatically collect:

• IP address;
• Device type and model;
• Operating system;
• Browser information;
• Application version;
• Device identifiers;
• Login and session information;
• Crash reports;
• Diagnostic information;
• Security and usage information.

Partner Information

For restaurants, merchants, delivery partners, branches, and other business partners, we may collect additional information necessary for:

• Registration;
• Identity verification;
• Business verification;
• Bank/payment settlement;
• Tax information;
• Applicable licences and registrations;
• Order management;
• Delivery management;
• Partner support;
• Fraud prevention;
• Legal and regulatory compliance.

3. How We Use Information

We may use information to:

• Create and manage accounts;
• Authenticate users through OTP and other supported methods;
• Process and manage orders;
• Facilitate restaurant acceptance and preparation;
• Assign delivery partners;
• Complete deliveries;
• Process payments;
• Process cancellations and refunds;
• Provide order tracking;
• Send order and transactional notifications;
• Provide customer and partner support;
• Determine serviceability;
• Improve our applications and website;
• Diagnose technical problems;
• Maintain Platform security;
• Detect and prevent fraud and abuse;
• Maintain transaction records;
• Meet accounting, taxation, legal, and regulatory requirements;
• Communicate important service changes;
• Send eligible promotional communications where permitted.

4. Sharing of Information

We may share information where reasonably necessary to provide SwaadSathi services.

Restaurants and Merchants

Relevant customer and order information may be provided to the restaurant or merchant responsible for preparing and fulfilling the order.

Delivery Partners

Information necessary to complete delivery may be provided to the assigned delivery partner, including:

• Customer name;
• Contact details;
• Delivery location;
• Order reference;
• Delivery instructions.

Payment Providers

Transaction-related information may be processed by payment gateways, banks, UPI providers, card networks, and other payment service providers.

Technology and Service Providers

Information may be processed by service providers assisting us with:

• Hosting and cloud infrastructure;
• Maps and navigation;
• SMS and OTP;
• Notifications;
• Email;
• Analytics;
• Customer support;
• Security;
• Fraud prevention;
• Payment processing.

Legal and Regulatory Requirements

Information may be disclosed where required by applicable law, court order, governmental authority, regulatory authority, or where reasonably necessary to protect legal rights, safety, security, or prevent fraud.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies for:

• Login sessions;
• Security;
• Preferences;
• Website functionality;
• Analytics;
• Performance improvement.

You may control cookies through your browser settings. Disabling essential cookies may affect Platform functionality.

6. Data Security

We use reasonable technical, organizational, and administrative safeguards intended to protect information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no electronic storage or internet transmission system can be guaranteed to be completely secure.

7. Data Retention

Information may be retained for as long as reasonably necessary for:

• Providing services;
• Maintaining order and transaction records;
• Customer support;
• Fraud prevention;
• Accounting and taxation;
• Regulatory compliance;
• Dispute resolution;
• Legal obligations.

Information that is no longer required may be deleted, anonymized, or otherwise handled according to applicable requirements.

8. Account Deletion

Customers may request deletion of their SwaadSathi account through available application functionality or by contacting:

support@swaadsathi.com

Eligible personal information may be deleted or anonymized after verification and processing of the request.

Certain transaction, accounting, taxation, fraud-prevention, dispute, security, or regulatory records may continue to be retained where required or permitted by law.

9. Marketing Communications

Where permitted, we may communicate:

• Offers;
• Discounts;
• Restaurant promotions;
• New features;
• New services;
• Other SwaadSathi promotions.

Users may opt out of eligible promotional communications through available preferences or unsubscribe mechanisms.

Essential transactional, security, account, payment, and order communications may continue where necessary.

10. Children's Privacy

The Platform is not intended to allow persons who are legally incapable of entering into contracts to independently enter into transactions.

Where applicable, minors should use SwaadSathi under the supervision and authorization of a parent or legal guardian.

11. Third-Party Services

SwaadSathi may integrate or link to third-party services including payment gateways, maps, authentication providers, banks, and other technology providers.

Such third parties may maintain their own privacy policies and terms.

12. Your Requests and Choices

Subject to applicable law and appropriate verification, you may contact us regarding:

• Correction of inaccurate information;
• Updating account information;
• Account deletion;
• Withdrawal of certain optional permissions;
• Privacy-related concerns.

13. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our services, technology, business operations, or applicable requirements.

The updated Policy will be published on this page with a revised “Last Updated” date.

14. Contact Us