Delivery Partner Terms

Last Updated: September 5, 2026

These Delivery Partner Terms and Conditions (“Delivery Partner Terms”) govern the registration, onboarding, access, and use of the SwaadSathi™ Delivery Partner Platform by delivery persons associated with SwaadSathi (“Delivery Partner”, “you”, or “your”).

The SwaadSathi Platform is operated and managed by Workfeast Technologies Private Limited (“Company”, “we”, “us”, or “our”).

1. Eligibility

To register as a Delivery Partner, you must:

• Be legally eligible to perform delivery services;
• Meet applicable minimum-age requirements;
• Possess a valid mobile number;
• Have access to a compatible smartphone;
• Provide accurate identification and onboarding information;
• Maintain any licence, registration, insurance, or vehicle documentation required by applicable law for the vehicle being used;
• Complete applicable verification and onboarding requirements.

Registration does not automatically guarantee activation or continued access to delivery opportunities.

2. Registration and Verification

You may be required to provide information such as:

• Full name;
• Mobile number;
• Email address;
• Photograph;
• Residential/contact address;
• Government-issued identification;
• PAN or other tax information where applicable;
• Bank account details;
• UPI details where supported;
• Driving licence where applicable;
• Vehicle registration details;
• Vehicle insurance details;
• Other documents reasonably required for onboarding, verification, payment, safety, fraud prevention, or legal compliance.

You confirm that all information and documents submitted are authentic, valid, accurate, and belong to you where required.

You must promptly update any information that becomes inaccurate, expired, suspended, revoked, or invalid.

3. Delivery Partner Account

Your Delivery Partner account is personal to you.

You must not:

• Allow another person to use your account;
• Share OTPs or login credentials;
• Impersonate another Delivery Partner;
• Use forged or altered documents;
• Operate multiple accounts fraudulently;
• Transfer or sell your account.

You are responsible for maintaining the security of your account and device.

4. Delivery Partner Application

The SwaadSathi Delivery Partner application may allow you to:

• Go online/offline;
• Receive delivery requests;
• Accept or reject eligible assignments;
• View pickup information;
• Navigate to restaurants and customer locations;
• Update delivery status;
• Contact customers or restaurants where necessary;
• View earnings or settlement information;
• Access support.

Available functionality may change periodically.

5. Location Information

The Delivery Partner application may collect precise or approximate location information where required for Platform operations.

Location information may be used to:

• Determine your availability;
• Identify nearby delivery opportunities;
• Assign deliveries;
• Provide navigation;
• Track an active order;
• Display delivery progress to customers;
• Estimate pickup and delivery times;
• Verify delivery activity;
• Investigate complaints;
• Detect fraud, manipulation, or misuse;
• Improve safety and operational efficiency.

Certain Delivery Partner functions may require location access while you are online or completing an active delivery.

You should not manipulate, spoof, falsify, or interfere with device location information.

6. Delivery Assignments

Delivery opportunities may depend on factors including:

• Your location;
• Availability;
• Restaurant location;
• Customer location;
• Delivery distance;
• Current demand;
• Operational requirements;
• Previous accepted assignments;
• Other Platform-related factors.

Availability of delivery assignments or any minimum volume of work is not guaranteed unless separately agreed in writing.

7. Accepting an Order

Before accepting an assignment, you should review available information relating to the delivery.

Once an assignment is accepted, you should make reasonable efforts to complete the delivery correctly and without unnecessary delay.

Repeatedly accepting orders without intending or being able to complete them may be treated as misuse of the Platform.

8. Pickup from Restaurant or Merchant

At pickup, you should:

• Reach the correct restaurant or merchant;
• Verify the applicable order number or pickup information;
• Collect only the assigned order;
• Check that the package appears appropriately sealed or packed;
• Confirm pickup through the application where required.

Delivery Partners should not ordinarily open sealed food packages.

If there is an apparent packaging problem, missing package, or order discrepancy, contact the restaurant or SwaadSathi Support before leaving the pickup location where reasonably possible.

9. Handling of Orders

Delivery Partners must handle customer orders with reasonable care.

You should:

• Keep food packages reasonably secure;
• Avoid unnecessary opening or interference;
• Prevent avoidable leakage, crushing, contamination, or damage;
• Maintain appropriate hygiene while handling deliveries;
• Use suitable delivery bags/equipment where applicable;
• Avoid placing food in unhygienic locations;
• Deliver the order to the intended customer or authorized recipient.

Tampering with customer food, packaging, or products is prohibited.

10. Delivery to Customer

You should make reasonable efforts to:

• Follow the delivery location provided through the Platform;
• Use navigation appropriately;
• Contact the customer only where reasonably necessary for delivery;
• Follow reasonable delivery instructions;
• Verify delivery where required;
• Mark the order delivered only after actual completion.

You must not falsely mark an undelivered order as delivered.

11. Contactless Delivery

Where contactless delivery is requested, you should follow the customer's reasonable instructions and leave the order at the designated safe location where practicable.

Where the Platform requires delivery confirmation, the applicable procedure should still be completed.

12. Customer Privacy

During a delivery you may receive limited customer information, such as:

• Customer name;
• Mobile/contact details;
• Delivery address;
• Location;
• Delivery instructions.

This information may only be used for legitimate delivery purposes.

You must not:

• Save customer information for unrelated purposes;
• Contact customers after completion without a legitimate reason;
• Send unsolicited marketing messages;
• Share customer details with unauthorized persons;
• Publish customer addresses or phone numbers;
• Use customer information for harassment, solicitation, or personal purposes.

Customer information must be treated as confidential.

13. Communication with Customers

Communications should remain professional and limited to legitimate delivery purposes.

Delivery Partners must not engage in:

• Threatening behaviour;
• Harassment;
• Abusive language;
• Discrimination;
• Sexual harassment;
• Intimidation;
• Persistent unwanted communication;
• Requests for unauthorized additional payment.

Serious misconduct may result in immediate restriction while the matter is investigated.

14. Conduct at Restaurants

Delivery Partners must treat restaurant employees, merchants, security personnel, customers, and other Delivery Partners respectfully.

You must not:

• Threaten restaurant staff;
• Damage restaurant property;
• Create unnecessary disturbance;
• Engage in violent behaviour;
• Remove products not assigned to you;
• Demand unauthorized payment from a restaurant.

15. Road Safety

Delivery Partners are responsible for complying with applicable road and traffic laws.

You should:

• Drive safely;
• Wear legally required protective equipment;
• Follow traffic signals;
• Avoid dangerous driving;
• Avoid using a handheld phone while driving where prohibited or unsafe;
• Never drive while intoxicated or impaired;
• Keep required vehicle documents valid.

SwaadSathi does not require a Delivery Partner to violate traffic or safety laws to meet an estimated delivery time.

16. Vehicle Requirements

Where a motor vehicle is used, you are responsible for maintaining applicable:

• Driving licence;
• Registration certificate;
• Insurance;
• Pollution certificate where applicable;
• Other legally required vehicle documentation.

You are also responsible for ensuring that the vehicle is reasonably roadworthy and suitable for the delivery activity being performed.

17. Delivery Equipment

Where delivery bags, uniforms, identification cards, helmets, or other equipment are supplied or required, applicable conditions may be communicated separately.

Company-issued property, if any, remains subject to the applicable issue/return conditions.

Unauthorized use of SwaadSathi branding is prohibited.

18. Cash on Delivery

Where Cash on Delivery (“COD”) is enabled, you may be entrusted with collecting payment from customers.

You must:

• Collect only the amount shown or otherwise authorized;
• Correctly record payment;
• Safeguard collected cash;
• Deposit/remit amounts according to the prescribed process;
• Not retain or misuse Company/customer funds;
• Immediately report material discrepancies.

Collected COD amounts do not become the personal property of the Delivery Partner.

Failure to remit collected funds may result in adjustment, account restriction, recovery action, or other lawful measures.

19. Tips

Where tips are supported, applicable treatment may depend on whether the tip is provided:

• Directly in cash;
• Digitally through the Platform;
• Through another supported method.

Any applicable processing or settlement method will be shown or communicated through the Platform.

20. Earnings, Delivery Fees and Incentives

Delivery earnings may depend on the applicable commercial model and may include components such as:

• Delivery fee;
• Distance-based amount;
• Time or demand-based component;
• Incentives;
• Promotional bonuses;
• Other applicable earnings.

The calculation method may vary by city, campaign, order type, delivery distance, demand, or other operational criteria.

Where applicable, the relevant amount or earning structure will be communicated through the application or other official channel.

21. Incentives

Incentives may be subject to conditions including:

• Minimum completed deliveries;
• Specified time periods;
• Acceptance/completion requirements;
• Location;
• Campaign rules;
• Valid completed orders;
• Fraud-prevention requirements.

Fraudulent orders or manipulated activities will not qualify for incentives.

22. Settlement and Payouts

Eligible earnings may be transferred to the verified bank account or other supported payment destination associated with your account.

Payouts may be subject to:

• Adjustments;
• COD reconciliation;
• Applicable deductions;
• Refund-related adjustments where contractually applicable;
• Taxes or withholding where required by law;
• Reversals of fraudulent transactions;
• Other authorized adjustments.

Delivery Partners are responsible for providing accurate payment information.

23. Taxes

Delivery Partners are responsible for their own tax obligations to the extent applicable to their individual circumstances.

Any tax deduction, withholding, reporting, or documentation required from the Company will be handled according to applicable law.

24. Order Cancellations

If you cannot complete an accepted delivery because of:

• Vehicle breakdown;
• Accident;
• Health/safety issue;
• Incorrect assignment;
• Emergency;
• Other legitimate reason;

you should promptly notify SwaadSathi through the application or support channel.

You must not abandon customer orders without reporting the issue.

25. Undeliverable Orders

If delivery cannot be completed because:

• Customer cannot be contacted;
• Customer provides an incorrect address;
• Location is inaccessible;
• Customer refuses delivery;
• Another operational problem occurs;

follow the instructions provided through the Platform or by authorized SwaadSathi Support.

Do not keep, consume, dispose of, or redistribute an undeliverable order unless instructed through the applicable authorized process.

26. Fraud and Manipulation

The following are prohibited:

• Fake deliveries;
• Self-created fraudulent orders;
• GPS/location spoofing;
• Collusion with customers or restaurants;
• False delivery completion;
• Manipulation of incentive systems;
• Fraudulent referrals;
• Unauthorized COD retention;
• Account sharing;
• Forged documents;
• Artificial increase of delivery distance/time;
• Deliberate manipulation of Platform systems.

Suspected activity may be investigated.

27. Customer Complaints

You agree to reasonably cooperate in investigations involving:

• Non-delivery;
• Incorrect delivery;
• Damaged order;
• Customer behaviour;
• Delivery Partner behaviour;
• Cash/payment discrepancies;
• Safety incidents;
• Harassment;
• Fraud.

Relevant application, order, communication, and location records may be reviewed where reasonably necessary and lawful.

28. Ratings and Performance Information

Customers and restaurants may be permitted to submit ratings, feedback, or complaints.

Performance-related information may be used for:

• Service quality;
• Training;
• Fraud prevention;
• Operational improvement;
• Investigation of serious or repeated problems.

Ratings alone should not be interpreted as guaranteeing continued access to the Platform.

29. Accident, Emergency and Safety Incidents

In case of an accident or emergency, prioritize personal and public safety and contact applicable emergency services where necessary.

You should report serious delivery-related incidents to SwaadSathi Support as soon as reasonably practicable.

30. Alcohol, Drugs and Impairment

You must not perform delivery services while under the influence of alcohol, illegal drugs, or any substance that materially impairs safe performance.

31. Prohibited Items and Illegal Activity

You must not knowingly use the Platform or delivery activity to:

• Carry illegal goods;
• Transport prohibited substances;
• Facilitate unlawful transactions;
• Engage in criminal activity.

Any suspicious assignment should be reported to SwaadSathi Support.

32. Platform Availability

The Delivery Partner Platform may occasionally be unavailable due to:

• Maintenance;
• Server/network problems;
• App updates;
• Third-party outages;
• Security incidents;
• Other technical or operational reasons.

Continuous availability is not guaranteed.

33. Account Restriction or Suspension

A Delivery Partner account may be temporarily restricted or suspended where reasonably necessary, including in cases involving:

• Safety concerns;
• Fraud;
• Customer-data misuse;
• Fake deliveries;
• Cash misappropriation;
• Serious customer complaints;
• Harassment or violence;
• Invalid or expired documents;
• Account sharing;
• Unauthorized Platform manipulation;
• Legal or regulatory requirements.

Where appropriate and legally permissible, relevant information may be reviewed before a final decision is made.

34. Account Deactivation

A Delivery Partner relationship may be ended according to the applicable engagement or commercial arrangement.

Deactivation does not remove outstanding obligations relating to:

• COD amounts;
• Company property;
• Settlements;
• Fraud investigations;
• Confidential information;
• Customer data;
• Legal obligations.

35. Employment or Engagement Status

The nature of the legal relationship between a Delivery Partner and Workfeast Technologies Private Limited will be determined by the applicable onboarding or engagement agreement, the actual arrangement between the parties, and applicable law.

Nothing in these Platform Terms by itself should be interpreted as creating an employment, agency, partnership, franchise, or other relationship where such relationship has not otherwise been established under the applicable agreement or law.

36. Insurance and Benefits

Any insurance, accident cover, welfare benefit, or other benefit made available to Delivery Partners, if applicable, will be governed by the applicable policy, eligibility conditions, insurance provider terms, government scheme, or separately communicated arrangement.

Nothing in these Terms independently guarantees a particular insurance benefit unless specifically confirmed.

37. Confidentiality

You may receive confidential operational information relating to:

• Customers;
• Restaurants;
• SwaadSathi systems;
• Pricing;
• Internal processes;
• Promotions;
• Business operations.

Such information must not be improperly disclosed or exploited.

38. Intellectual Property

SwaadSathi™ and its associated brand identity are owned by Adarsh Kumar Sharma and are used by Workfeast Technologies Private Limited with authorization from the brand owner.

Delivery Partners receive no ownership rights in:

• SwaadSathi name;
• Logo;
• Branding;
• Applications;
• Software;
• Platform technology.

Approved branding may only be used for authorized SwaadSathi delivery-related purposes.

39. Privacy

Personal information of Delivery Partners will be processed according to the applicable SwaadSathi Privacy Policy and applicable requirements.

Information may be used for:

• Onboarding;
• Verification;
• Delivery allocation;
• Location-based services;
• Payments;
• Safety;
• Fraud prevention;
• Support;
• Legal compliance.

40. Limitation of Liability

To the extent permitted by applicable law, Workfeast Technologies Private Limited shall not be liable for indirect, incidental, special, or consequential losses arising from use of the Platform.

Nothing in these Terms excludes or restricts liability, protections, or rights that cannot legally be excluded or restricted.

41. Changes to These Terms

These Delivery Partner Terms may be updated periodically to reflect:

• Platform changes;
• Operational requirements;
• New services;
• Commercial-process changes;
• Legal or regulatory requirements.

Material changes may be communicated through the application, website, email, SMS, or another appropriate channel where required.

42. Governing Law and Jurisdiction

These Delivery Partner Terms shall be governed by applicable Indian law.

Subject to mandatory statutory rights, applicable dispute-resolution requirements, and any separately agreed provisions, disputes shall be subject to the jurisdiction of competent courts at:

Lucknow, Uttar Pradesh, India

43. Delivery Partner Support