Privacy & Legal

Privacy Policy

<strong>Effective Date: 21-08-2025</strong> <p>At SwaadSathi, your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our platform (mobile app, website, and related services).</p> <h4>1. Information We Collect</h4> <p>When you use SwaadSathi, we may collect:</p> <ul> <li><strong>Personal Information</strong>: Name, email, phone number, delivery address, payment details.</li> <li><strong>Usage Information</strong>: Order history, preferences, app/website interactions.</li> <li><strong>Device Information</strong>: IP address, device type, browser, location (for delivery).</li> </ul> <h4>2. How We Use Your Information</h4> <p>We use your data to:</p> <ul> <li>Process and deliver your orders.</li> <li>Provide customer support and notifications.</li> <li>Personalize offers, discounts, and recommendations.</li> <li>Improve app/website performance and security.</li> <li>Comply with legal and regulatory requirements.</li> </ul> <h4>3. Sharing of Information</h4> <p>We do not sell your personal information. However, we may share limited data with:</p> <ul> <li><strong>Delivery Partners</strong> – to deliver your order.</li> <li><strong>Restaurants/Partners</strong> – to process and prepare your food.</li> <li><strong>Payment Gateways</strong> – to complete secure transactions.</li> <li><strong>Legal Authorities</strong> – if required by law.</li> </ul> <h4>4. Data Security</h4> <p>We use advanced encryption and security measures to protect your data. However, no online system is 100% secure, and we encourage you to protect your login credentials.</p> <h4>5. Cookies & Tracking</h4> <p>Our app/website may use cookies and tracking technologies to improve user experience, analyze traffic, and personalize content.</p> <h4>6. Your Rights</h4> <p>As a user, you have the right to:</p> <ul> <li>Access and update your personal information.</li> <li>Request deletion of your account and data.</li> <li>Opt-out of marketing communications.</li> </ul> <h4>7. Third-Party Services</h4> <p>SwaadSathi may contain links to third-party websites or services (like payment gateways). We are not responsible for their privacy practices, and we recommend reviewing their policies separately.</p> <h4>8. Children’s Privacy</h4> <p>Our services are not intended for children under 13. We do not knowingly collect personal data from minors.</p> <h4>9. Updates to this Policy</h4> <p>We may update this Privacy Policy from time to time. Any changes will be reflected with a new “Effective Date.”</p> <h4>10. Contact Us</h4> <p>If you have any questions or concerns about this Privacy Policy, please contact us:</p> <p><strong>Email</strong> : <a href="mailto:support@swaadsathi.com">support@swaadsathi.com</a></br> <strong>Address</strong> : 569KA/609 PREM NAGAR, ALB, LKO, RLN/T9/C2/P20, LUCKNOW, LUCKNOW, UTTAR PRADESH, INDIA, 226023</br> <strong>Phone </strong>: +916389055001</p>