Privacy & Legal

Terms of Service

<p>Welcome to SwaadSathi. By accessing or using our platform (mobile app, website, or services), you agree to comply with the following Terms & Conditions. Please read them carefully.</p> <h4>1. Acceptance of Terms</h4> <p>By registering, browsing, or using SwaadSathi, you agree to be legally bound by these terms, our Privacy Policy, and any updates posted on the platform.</p> <h4>2. Our Services</h4> <p>SwaadSathi acts as an intermediary between customers, restaurants, and delivery partners.</p> <p>We facilitate food ordering, restaurant management, and delivery services.</p> <p>SwaadSathi is not responsible for the quality, taste, or preparation of food, which remains the responsibility of the restaurant.</p> <h4>3. User Responsibilities</h4> <ul> <li>Provide accurate personal and delivery details.</li> <li>Maintain the confidentiality of login credentials.</li> <li>Do not misuse the platform for fraudulent or illegal purposes.</li> <li>Ensure timely payment for all orders placed.</li> </ul> <h4>4. Restaurant Partners</h4> <ul> <li>Restaurants must ensure that all food items comply with health and safety standards.</li> <li>Prices, taxes, and menu availability are set by the restaurants.</li> <li>Restaurants are responsible for timely preparation and handover of food.</li> </ul> <h4>5. Delivery Partners</h4> <ul> <li>Delivery partners act as independent contractors.</li> <li>They are responsible for safe and timely delivery of orders.</li> <li>Any misconduct or service issues can lead to termination of access to the platform.</li> </ul> <h4>6. Payments & Refunds</h4> <ul> <li>Payments can be made via online modes or cash on delivery (if available).</li> <li>Refunds are subject to restaurant policies and SwaadSathi’s discretion in case of failed orders, wrong deliveries, or technical errors.</li> <li>Delivery charges, platform fees, or surge charges may apply.</li> </ul> <h4>7. Cancellation Policy</h4> <ul> <li>Customers may cancel an order before the restaurant accepts it.</li> <li>Once accepted, cancellation is subject to restaurant approval.</li> <li>SwaadSathi reserves the right to cancel any order in case of unavailability or technical issues.</li> </ul> <h4>8. Limitation of Liability</h4> <p>SwaadSathi is not responsible for:</p> <ul> <li>Delay in deliveries caused by weather, traffic, or unforeseen circumstances.</li> <li>The taste, quality, or freshness of food items.</li> <li>Any direct, indirect, or incidental damages arising from the use of our services.</li> </ul> <h4>9. Intellectual Property</h4> <p>All content, branding, and materials on SwaadSathi belong to the company and cannot be used without prior permission.</p> <h4>10. Amendments</h4> <p>SwaadSathi may update these Terms & Conditions at any time. Continued use of the platform indicates your acceptance of the changes.</p> <h4>11. Contact Us</h4> <p>If you have any questions or concerns about these Terms & Conditions, you may contact us at:</p> <p> <strong>Email</strong> : <a href="mailto:support@swaadsathi.com">support@swaadsathi.com</a></br> <strong>Address</strong> : 569KA/609 PREM NAGAR, ALB, LKO, RLN/T9/C2/P20, LUCKNOW, LUCKNOW, UTTAR PRADESH, INDIA, 226023</br> <strong>Phone </strong>: +916389055001 </p>